The Impact of Emoji in Workplace Communications and Information Governance

Presented by Matt Mahon, CEDS, IGP, INFO   National Manager of Information Governance and eDiscovery, Ricoh USA

The percentage of the connected population utilizing emoji in workplace communication has increased from 33% in 2016 to more than 77% today. More than 26 million custom emoji have been created in Slack and the use of emoji in Teams is universal, revolutionizing the way we communicate. Some employees have entire discussions in emoji, and it only takes one emoji to change the meaning of a message. This session gives an overview of the benefits, challenges and risks associated with emoji in workplace communication and information governance, and provides practical solutions for the problems emoji present.

Matt Mahon has 14 years' experience with Ricoh supporting organizations with information governance and litigation support strategies including data remediation, litigation hold, preservation, collection, data processing, review, and production.  As the National Information Governance and eDiscovery Sales Manager for Ricoh USA Inc., Matt leads strategy and training for the sales team, and consults with clients, delivers CLE training, and is a frequent speaker and writer on information governance issues.  Matt earned his B.A. in Mathematics and Applied Sciences from UC San Diego and is certified as an eDiscovery Specialist and Information Governance Professional.  Matt lectures widely on topics including IoT, the impact of emoji and social media in workplace communications, information governance, and eDiscovery.